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Resetting Account Password and not receiving password reset email

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I've been getting emails from people saying they're trying to login and submitting a password reset and not receiving the password reset email.

The following reasons you aren't getting the email:

1) the email address on the account is no longer active.

2) the most common one, I've checked the email server and it appears that you've got a spam filtering service in between your email account and the outside world.  I can't even reach you when trying to email you directly.  You'll need to login to the email spam protection service and add @parrot-link.co.uk to the white-list.  if you are using one of the gmail, yahoo, hotmails/outlook mail services, then login to your web-mail account and add @parrot-link.co.uk to the approved/white-list.

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